Frequently Asked Questions

 
How can I verify my NETELLER Account?
Verifying your identity with NETELLER will not only ensure the security of your account but you will have access to higher limits and other deposit
 
How can I withdraw funds from my NETELLER Account?
There are several withdrawal options that you can use in order to withdraw funds from your NETELLER account. Click on the links below to see all the
 
What is two-step authentication and how to use it?
1.What is two-step authentication? Two Step Authentication is an added security measure available on your account. It provides an additional layer of
 
How to enable location sharing on my browser?
Location sharing is a feature of your browser enabling you to get more relevant information when you use the search function. When you log into your
 
How do I send money to other NETELLER members?
With NETELLER's Money Transfer option you can instantly send funds to other NETELLER members around the world.     How do I send money to
 
How does the NETELLER mobile application work?
Where can I download the official NETELLER app from? The official NETELLER app is available for download from the Apple App Store or the Google Play
 
Why are we changing the existing service in Japan?
Paysafe Japan K.K., a Japanese legal entity of Paysafe Group, the operator of NETELLER, has registered as a funds transfer service provider under the
 
How do I reregister with NETELLER in Japan?
If you are already a NETELLER user, you will need to open a new account in order to re-register with Paysafe Japan K.K. After you do that, your old