How does the NETELLER mobile application work?

Where can I download the official NETELLER app from?

The official NETELLER app is available for download from the Apple App Store or the Google Play Store.

These are the only official apps available for use with your NETELLER Account.

 

Can I upload my documents through the NETELLER mobile app?

No. To verify your NETELLER Account you need to login to the desktop version and start the verification process by clicking on the banner, visible after you login or by going to the Account section under Settings.

 

Can I transact using the NETELLER mobile app?

Yes, you can:

Can I apply for a Net+ Prepaid Mastercard® via the NETELLER mobile app?

Yes, you can apply and activate your Net+ Prepaid Mastercard®*** using the mobile app. The prepaid card section is in the top right-hand corner of the Dashboard.

 

Can I use 2-step authentication with the NETELLER app?

Yes, you can turn on the 2-step authentication from the NETELLER member site.

You will need to download the Google Authenticator app to be used for 2-step authentication logins for the mobile app or member website.

Please note that when you activate the 2-step authentication option, you no longer need to use the Secure ID – you have to use the Google Authenticator code instead.


 

I have lost my mobile device and I have 2-step authentication enabled, what can I do?

When logging in to your mobile device with 2-step authentication enabled, you will need to contact Customer Support over the phone to have the feature removed as personal verification is needed.

Afterwards, you can re-enable 2-step authentication through the member site on a new device with the Google Authenticator app.

 

Can I use more than one device with my NETELLER Account?

Yes, you can use multiple devices with your NETELLER Account. 

 

 

*The service is currently available in selected countries only. If you see a Crypto section in your NETELLER Account, this means that the service is available for you.

**To add a bank account, login to your account at Neteller.com.

***Net+ Prepaid Mastercard® is only available to residents of authorized European Economic Area (EEA) countries.