How does the NETELLER mobile application work?

Where can I download the official NETELLER app from?

The official NETELLER app is available for download from the Apple App Store or the Google Play Store:

NETELLER Apple App Store

NETELLER Google Play

These are the only official apps available for use with your NETELLER account.

 

Can I upload my documents through the NETELLER mobile app?

Yes! The verification of your identity via our NETELLER mobile app is simple and easy.

On your profile page you can scan your ID document and take a selfie to verify your account in minutes. Check the simple flow below ( click to enlarge the images).

 

   

 


Can I use 2-step authentication with the NETELLER app?

Yes, you can turn on the 2-step authentication from the NETELLER member site https://member.neteller.com.

You will need to download the Google Authenticator app to be used for 2-step authentication logins for the mobile app or member website.

Please note that when you activate the 2-step authentication option, you no longer need to use the Secure ID – you have to use the Google Authenticator code instead.



I have lost my mobile device and I have 2-step authentication enabled, what can I do?

When logging in to your mobile device with 2-step authentication enabled, will need to contact Customer Support over the phone to have the feature removed as personal verification is needed.

You can then log into any of your other trusted devices (PCs or mobile devices) and remove your lost device.

Afterwards, you can re-enable 2-step authentication through the member site on a new device with the Google Authenticator app.

If you have no other trusted devices available to login into the NETELLER member site, you will need to contact customer service.

 


Can I use more than one device with my NETELLER account?

Yes, you can use multiple devices with your NETELLER account. You can also trust up to 5 devices with 2-step authentication enabled.

 


Can I initiate transactions through the NETELLER mobile app?

Yes. You can initiate a deposit via credit/ debit card, NETELLER Money Transfer, and withdrawal.