Proof of Income/Wealth Guidelines

NETELLER, like all financial services companies, is subject to regulations which are designed to protect our customers and our business. 
 
We have an obligation to prove that any funds used by our customers have been acquired by legitimate means.
 
Therefore, we may request users to provide us with evidence to confirm the source(s) of the funds they use when they reach the specific account thresholds that trigger this requirement.
 
All payment service providers regulated by the Financial Conduct Authority (FCA) are required to carry out these checks.
 
Information you are required to send:
 
Documents which help us identify and support the source of the wealth for the funds you transfer using our digital payment systems. 
 
Documents we are likely to request include:
 
•Proof of Income/Wealth: Payslips / Official Letter from Employer / Dividends / Pension / Invoices / Evidence of earnings / Trading profits / Winnings / Assets etc.
 
•Bank statement that clearly shows consistent incoming values from a verifiable source in line with the amounts used in your account.
 
•Other clear evidence that would support "affordability" in relation to your transacting levels with us. 
 
 
What will the information be used for?
 
This information will be used only to confirm that the source of funds is legitimate and legally obtained.
 
It will be treated with strict confidence, examined only by members of the team handling the process and will also be treated in accordance with our Privacy Policy.
 
We appreciate your co-operation in this important FCA obligation.
 
Important: Verification is an important process and a prompt response will ensure there is no interruption to your services. 
 
NETELLER will never contact you to ask for your personal information, account password or payment details. We will never ask you to enter your password unless you are on our login page.  If you receive a suspicious email, please contact us by clicking on the available contact channel below, and do not respond or click any links. For more information on security, please read the following article: How can I keep my NETELLER account safe?