How do I reset my NETELLER account credentials?

To update your account credentials simply sign in to your NETELLER account.


Resetting your Password:

Click on the Settings tab at the left hand side of your account. Select Security and simply click on the green Edit button to change your password. It will prompt you to enter your current password, then enter your new password twice for confirmation.Your new password must be between 8-32 characters and must have at least one number and one upper case letter. For example: Abcd3fgH".


Resetting your Secure ID:

Select the Account tab. Under Account Overview click on the Reset button next to Secure ID. A link will be sent to your registered e-mail address. When you click on it, your new Secure ID will appear in a pop-up window.

Please note that for security reasons your |Secure ID is reset automatically once a year!


Changing your Security Answers:

Your security answers can only be changed after personal phone verification by one of our agents. If you need such assistance, please click on the available contact channel below. The security questions cannot be changed.