Why were my ID documents rejected?

NETELLER requests members to send in documents for a variety of reasons, including account verification, bank registration, etc.  Sometimes the submitted documents get rejected as they do not meet our requirements.

There may be many different reasons for documents rejection, but they all come down to whether or not the document can conclusively prove the information we require.

Some of the possible reasons your documents might have been rejected include, but are not limited to:

  1. The document(s) you sent did not show all four corners.
  2. Your document(s) was blurry or illegible. To correct this, please make sure that your scan or photo of the document is high-resolution and clear.
  3. We could not open the type of file you sent, or the type of file was unacceptable. To correct this, please re-save your document image in a supported file type. We prefer .JPG, .JPEG, .BMP, .GIF or PDF files.
  4. Your documents were fine, but you sent them from an e-mail address different from the one registered in your NETELLER account.
  5. Your identity verification document was expired.
  6. You did not upload both sides of the verification document.
  7. Your address verification document did not have a date of issue on it, or the date of issue was more than 90 days before your document was reviewed.
  8. Your address verification document did not show the same name and address that is registered on your NETELLER Account.
  9. Your address verification document appeared to be an online statement which cannot be accepted due to security concerns.
  10. Your address verification document appeared to be a phone bill which cannot be accepted as a form of address verification document.