How do I verify my NETELLER account in Japan?

We have a new and updated verification procedure for our members in Japan.

It contains the following 5 basic steps:

Step 1:

Create your personal security questions. 

You will only need to choose 3 security questions and their answers if you have not done so already.


Step 2:

Confirm your personal information 

Here you will have to enter your current home address*, select your occupation and the purpose of transaction (to and from your NETELLER account).

*The address you enter will be the one where, you will receive a letter with the address verification code, so please make sure the provided address is correct and full.


Step 3:

MY NUMBER Verification

Here you can select between 3 options:

1. MY NUMBER card - by providing the MY NUMBER card, you will be directly sent to the last verification step, without having to further prove your identity with additional piece of document 

2. Juminhyo + you personal number - by providing the Juminhyo + you personal number, you will be prompted to upload another piece of identification document 

3. Notification card - by providing the Notification card, you will be prompted to upload another piece of identification document 

Please bear in mind that after you have chosen a document from the drop-down list, you will be redirected to our automated verification system NETVERIFY and you will have to follow the on-screen instructions for upload.

Step 4:

Submit identity verification documents (Only asked if the Jumiohyo or Notification Card is uploaded in Step 3)

If you haven't submitted "MY NUMBER" card in step 3, you will be asked to upload another government-issued photo ID document, for example driver's license, international passport, etc.


Step 5:

Address Verification (enabled only after the documents are approved)

After your documents have been approved, you will be sent an address confirmation code via standard postal service. You will receive it at the address provided in step 2.  

Here you will have 5 attempts to enter the code in order to complete the verification process. 

Bear in mind that after 5 unsuccessful attempts, you will have to wait 24 hours before trying again.

As the last part of the verification process, you will have to accept the NETELLER Terms of Use.

After the Address verification and Terms of Use are accepted, you will have successfully completed the Verification process and will be able to take full advantage of your NETELLER account.