I need to complete additional verification to pay online. What should I do?

NETELLER makes paying online on thousands of sites quick and easy. To find out how to pay online with NETELLER, click here.

Some merchants may ask you to complete additional verification of your identity with a live webcam to allow transfers to their sites, even if you have already verified your NETELLER account and increased your limits. 

If this is required, you will be prompted at the merchant site to login to your NETELLER account and complete this additional verification in the Settings > Account > Account verification section. *


Tips and tricks: 

    • Make sure that you have enabled webcam sharing in your browser and disabled the pop-up blocker.
    • Use a stable and fast internet connection.
    • Complete the process in a bright environment and use a device with a good camera.

How long does it take?

Verifying your identity with a live webcam is usually instant, but it may take us up to several hours to manually review your images if their quality is not very good.

For more details on the NETELLER account verification process, click here.


* The option to complete this additional verification via our mobile app is not currently available.