How do I pay online with NETELLER?

NETELLER makes paying online on thousands of sites easy. The only requirement is to have balance available in your NETELLER account. *


To pay online with NETELLER, follow these steps:

    1. Visit the merchant site to which you want to transfer your money and select the Deposit or Buy in option (it may also be referred to as Real Money, Buy Chips, Cashier, or something similar).
    2. Select the NETELLER payment option. Fill in the details requested by the merchant (e.g. deposit amount, currency, e-mail address) and continue to the next step (you will be redirected to NETELLER).
    3. Enter your NETELLER account credentials and click Continue.
    4. A summary of your payment information will appear on-screen. To finalize your payment, click Complete order. **

** Due to regulations, we will ask you to confirm you are the owner of the NETELLER account either via a 6-digit verification code sent to your mobile phone number or via a 6-digit code sent to your e-mail address and your Secure ID (If you have activated two-step authentication, you need to use the code generated by the Google Authenticator app instead of the Secure ID). 

Tip: You can add this merchant to your trusted list in the next step to avoid this process in the future.


For transactions involving currency conversion, NETELLER adds a 3.99% fee to the average daily interbank market rate published by a third-party foreign currency data provider.


I have transferred money to a website, but they have not received it. What should I do?

Transfers from your NETELLER account to merchant websites are instant. It is very rare, but once in a while a merchant might not be able to locate the money you have transferred to them due to a communication error. If this happens, go to the History tab of your NETELLER account and click on the transaction in question to locate your 15-digit Transaction ID. You would then need to contact the merchant and provide them with this transaction ID, which they can use to locate your funds in their system and credit them to you. 


* Members from Canada will not be able to transfer funds to merchant websites.