My Net+ Prepaid Mastercard® contactless transaction got declined. What should I do?

To successfully complete a contactless transaction for the first time, please make sure your Net+ Prepaid Mastercard®* is activated and has been used for at least one PIN-transaction prior to the contactless attempt.

If your contactless transaction still gets declined, please try again later or complete it by using your chip and PIN code.

Possible reasons for a contactless transaction to fail might be:

  • an issue with the merchant POS contactless reader
  • a connection issue at the merchant terminal
  • the transaction amount is over the transaction/daily limits set for that country by Mastercard®.
  • reached contactless velocity limits for the country of transaction.
  • the contactless chip might be damaged. Please make several attempts at different terminals and if none of them works you can order a replacement card.


*Net+ Prepaid Mastercard® is only available to residents of authorized European Economic Area (EEA) countries.