How to change a damaged Net+ Prepaid Mastercard®?

If your Net+ Prepaid Mastercard®* has been damaged, you could report it via the Net+ Cards section of your account. Click on the Replace a lost, stolen or damaged card link under the Retrieve PIN tab. Select Replace from the available drop-down menu, review your shipping address and proceed. Once you click on the Continue button, you will be prompted to review the currency of your new card, set your own PIN for it and confirm your decision by clicking on the Get Replacement Net+ card button.

Alternatively, you can contact our support by using one of the available channels below.



*Net+ Prepaid Mastercard® is only available to residents of authorized European Economic Area (EEA) countries.